Hello,
We apologize for the inconvenience you’ve experienced. Thank you for reaching out to us. Our support team will review your ticket and assist you with merging your accounts. We appreciate your patience and cooperation.
If you have any further questions or need assistance, please feel free to let us know by replying to the ticket.
Best regards.
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
How To Effectively & Efficiently Get Support from Rank Math (Support Tickets) » Rank Math
Hello,
Thank you for your query, and we are so sorry about the trouble this must have caused.
We understand how important it is to have everything organized under one main account, and we are here to assist you in resolving this issue swiftly.
Given your situation, one solution could be to merge both accounts, consolidating all plans and credits under one primary email address.
By doing this, we can ensure that all your purchases and tickets are centralized.
If this solution is agreeable, please confirm which email address you want to retain as your primary account and which one you wish to discard?
Could you please share the email ID in the below format:
Make this email primary : { prefered primary email here }
Discard this email : { email to be discarded here }
Once we receive your confirmation, we will merge the accounts and ensure that all your purchases, are available under your preferred account.
We really look forward to helping you.
Thank you.
Make this email primary : { t****@h*********}
Discard this email : { w***@g***** }
I’m sorry, but I’m really annoyed by the lengthy and cumbersome support process!
Regards
Hello,
We deeply apologize for that.
We have gone ahead and merged all the accounts into a single one. Please check from your end if everything is in order.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
