Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Sure, please provide the email address you have used to purchase so we can transfer the credits. You can add it in the sensitive data section
It is completely secure, and only our support staff has access to that section.
Looking forward to helping you.
Thank you.
The account that should be merged with this one is d****@p***************. Thanks!
Hello,
We checked but were unable to find any registered account with that email address. We checked further and the website prosperident.com is connected to the account with the email address dav*********9**@g********
However, the Content AI credits are present under the same account with which you’ve posted this ticket. You can follow this guide to update the credits on the website: https://rankmath.com/kb/website-not-shown-in-account/
If you want to transfer it to another account, please confirm the email address of the account.
Looking forward to helping you.
Thank you.
Ok — let’s look at d****@d********************* for merger. I do seem to have two accounts, and only one is connected to the website http://www.prosperident.com
Hello,
That is the same account from using which you’ve posted this ticket. One website can actively be connected only to one Rank Math account.
Currently, the website is connected to the email address I shared in my previous reply.
If you wish to connect the website to this account and activate the purchased Content AI credits on it, please follow this guide to reconnect the website with the account: https://rankmath.com/kb/website-not-shown-in-account/
Looking forward to hearing back from you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
