Merge my Free and Pro Plan on my website www.buycondo.sg - Support

buy condo
1 week, 6 days ago

Rank Math pro

the Rank Math support team will be able to locate your PRO account and assist you in updating or merging the accounts as needed.

Payment was made and sent to my other email. g***************@g********
however my website is showing that is under free. Can you help me to merge.
my website is http://www.buycondo.sg

This purchase will appear as a pending transaction until FastSpring processes your order. To see the full transaction details, log in to your PayPal account. Please remember, it may take a few moments for this transaction to appear. Thanks for using PayPal.

Transaction ID
6XF36407VF875921D

Transaction date
21 February 2024 4:55:03 p.m. SGT

Seller
FastSpring
d********@f*************
+1 877-327-8914

Instructions to seller
You haven’t entered any instructions.

Description Unit price Qty Amount
Rank Math PRO $69.00 USD 1 $69.00 USD
Subtotal $69.00 USD
Tax $6.21 USD
Total $75.21 USD
Sent to d********@f*************
Sent from g***************@g********
The amount shown above may not be the final payment amount. If the seller completes the transaction and the final amount is greater than the above, we’ll send you an additional receipt that shows the final payment amount. Otherwise, this will be your final receipt.

Payment methods used (total)
Visa-4074 $105.53 SGD
Currency conversion
PayPal’s conversion rate: 1 SGD = 0.7127 USD
This rate includes our currency conversion fee.
Most sellers process transactions right away. However, if the seller takes longer than 72 hours to complete your transaction, the exchange rate in effect at the time of completion of the transaction will apply instead of the exchange rate above. This rate and the final transaction amount can be found in the transaction details of your account.

Viewing 2 replies - 1 through 2 (of 2 total)

RankBot
1 week, 6 days ago
Hello,

Thank you for reaching out to us regarding merging your Free and Pro Plan on your website http://www.buycondo.sg. To assist you with this request, please follow these steps:
1. Visit the Rank Math Support Forum to open a ticket.
2. In the Ticket Title section, provide a one-line summary of the issue.
3. In the Ticket Question section, explain that you need to merge your Free and Pro accounts.
4. In the Sensitive Data section, enter the email address g***************@g******** and attach a screenshot of the invoice you received from FastSpring.com.
5. Click the SUBMIT YOUR TICKET button.
Our support team will locate your PRO account using the provided details and assist you in updating or merging the accounts as needed.

If you have any further questions or encounter any issues during this process, feel free to reply here, and a human agent from our support team will take over the ticket to assist you promptly.

Thank you for your patience and cooperation.

Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
How to Change or Update the Payment Method » Rank Math
Rank Math Refund Policy » Rank Math
Rank Math PRO – Pricing Plans for Businesses & Individuals

This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Miguel
1 week, 6 days ago

Hello,

Thank you for contacting support.

We found the subscription in one of the emails on the sensitive data section and have merged the accounts under this one so you have access to the PRO features on it.

To install the PRO plugin on your website we suggest following the steps here: https://rankmath.com/kb/rank-math-pro-license-key/

Don’t hesitate to get in touch if you have any other questions.

Viewing 2 replies - 1 through 2 (of 2 total)

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