Merge my Free and Pro Plan on my website www.buycondo.sg

#791511
  • Resolved buy condo

    2 years ago

    Rank Math free

    the Rank Math support team will be able to locate your PRO account and assist you in updating or merging the accounts as needed.

    Payment was made and sent to my other email. g***************@g********
    however my website is showing that is under free. Can you help me to merge.
    my website is http://www.buycondo.sg

    This purchase will appear as a pending transaction until FastSpring processes your order. To see the full transaction details, log in to your PayPal account. Please remember, it may take a few moments for this transaction to appear. Thanks for using PayPal.

    Transaction ID
    6XF36407VF875921D

    Transaction date
    21 February 2024 4:55:03 p.m. SGT

    Seller
    FastSpring
    d********@f*************
    +1 877-327-8914

    Instructions to seller
    You haven’t entered any instructions.

    Description Unit price Qty Amount
    Rank Math PRO $69.00 USD 1 $69.00 USD
    Subtotal $69.00 USD
    Tax $6.21 USD
    Total $75.21 USD
    Sent to d********@f*************
    Sent from g***************@g********
    The amount shown above may not be the final payment amount. If the seller completes the transaction and the final amount is greater than the above, we’ll send you an additional receipt that shows the final payment amount. Otherwise, this will be your final receipt.

    Payment methods used (total)
    Visa-4074 $105.53 SGD
    Currency conversion
    PayPal’s conversion rate: 1 SGD = 0.7127 USD
    This rate includes our currency conversion fee.
    Most sellers process transactions right away. However, if the seller takes longer than 72 hours to complete your transaction, the exchange rate in effect at the time of completion of the transaction will apply instead of the exchange rate above. This rate and the final transaction amount can be found in the transaction details of your account.

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    2 years ago

    Hello,

    Thank you for reaching out to us regarding merging your Free and Pro Plan on your website http://www.buycondo.sg. To assist you with this request, please follow these steps:

    1. Visit the Rank Math Support Forum to open a ticket.
    2. In the Ticket Title section, provide a one-line summary of the issue.
    3. In the Ticket Question section, explain that you need to merge your Free and Pro accounts.
    4. In the Sensitive Data section, enter the email address g***************@g******** and attach a screenshot of the invoice you received from FastSpring.com.
    5. Click the SUBMIT YOUR TICKET button.

    Our support team will locate your PRO account using the provided details and assist you in updating or merging the accounts as needed.

    If you have any further questions or encounter any issues during this process, feel free to reply here, and a human agent from our support team will take over the ticket to assist you promptly.

    Thank you for your patience and cooperation.

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
    How to Change or Update the Payment Method » Rank Math
    Rank Math Refund Policy » Rank Math
    Rank Math PRO – Pricing Plans for Businesses & Individuals

    Miguel

    2 years ago

    Hello,

    Thank you for contacting support.

    We found the subscription in one of the emails on the sensitive data section and have merged the accounts under this one so you have access to the PRO features on it.

    To install the PRO plugin on your website we suggest following the steps here: https://rankmath.com/kb/rank-math-pro-license-key/

    Don’t hesitate to get in touch if you have any other questions.

    RankBot

    1 year, 11 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Merge my Free and Pro Plan on my website www.buycondo.sg’ is closed to new replies.