Merge my accounts

#637071
Viewing 4 replies - 1 through 4 (of 4 total)
  • Princess

    7 months, 1 week ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We can see that you have successfully subscribed to Content AI Starter Plan.

    Here’s our guide on Content AI Credits and Plans, where we explain how the credits work going forward:
    https://rankmath.com/kb/content-ai-plans-and-credits/

    Please note that Content AI plans differs to our Rank Math PRO subscription.
    https://rankmath.com/pricing/

    Let us know if you need assistance with anything else.

    Thank you.

    Guilherme Szerman

    7 months, 1 week ago

    Rank Math free
    Content AI Creator

    Hi,

    It didn’t solve my problem. I need to unify my accounts. I’ve already paid for the pro plan.

    Guilherme Szerman

    7 months, 1 week ago

    Rank Math free
    Content AI Creator

    When I try to download the Pro version file it only shows me the free version file
    what is happening?
    tks

    Princess

    7 months, 1 week ago

    Hello,

    The website is connected to the email address that you provided. [Please check the sensitive data section]

    To use Content AI, Please install or update your Rank Math Plugin to the latest version: https://rankmath.com/changelog/

    You can disconnect your account by navigating to WordPress Dashboard > Rank Math > Dashboard > Help and then simply disconnect the account by clicking on Disconnect Account.

    Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. In order to connect your correct account, click on Connect Now.

    Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now, as shown below.

    FREE

    Then head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:

    Once done, please go back to using Content AI and it should work without any issues.

    Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.

    RankBot

    6 months, 1 week ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Merge my accounts’ is closed to new replies.