Hello,
Thank you for reaching out to us. We appreciate you bringing this issue to our attention.
To merge your accounts and ensure that the Content AI is active on the correct account (l****************@g********), please follow these steps:
-
Log in to your Rank Math account using the email address l****************@g******** by visiting Rank Math Account Login.
-
If you can see your Content AI credits under the correct account, proceed with the following steps. If the credits are not visible, there might be a mismatch between the emails on your Rank Math and Content AI accounts.
-
In case of a mismatch, please contact our support team to merge both accounts or transfer your credits to the email connected to your Rank Math account. Make sure to include the invoice you received from FastSpring.com in the Sensitive Data section for faster assistance.
Our team will assist you in merging the accounts and ensuring that the Content AI is active on the correct account.
If you need any further assistance or have additional questions, feel free to let us know. We are here to help.
Thank you for your understanding and cooperation.
Sources:
How to Restore Missing Content AI Credits » Rank Math
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
