Merge ?

#681185
  • Hello,
    I purchased Pro and its not showing up in my account. The receipt does, but its not upgraded to pro. Also please merge my personal account with my business.

    Primary account is this one the ticket is submitted from, second is the other.

Viewing 2 replies - 1 through 2 (of 2 total)
  • It just showed up for business > but please merge accounts.
    Thanks

    Hello,

    We apologize for the inconvenience you are facing with your Rank Math PRO account. To resolve this issue, you will need to contact our support team to merge both accounts or change the email connected to your PRO plan.

    To do so, please navigate to the Rank Math Support Forum and open a ticket. In the Ticket Title section, enter a one-line summary of the issue, and in the Ticket Question section, provide more details about the problem you are facing.

    In the Sensitive Data section, enter the email addresses you want to connect to your PRO account and any other relevant information, such as a screenshot of the invoice you received from FastSpring.com. Once done, click the SUBMIT YOUR TICKET button.

    Our support team will then locate your PRO account and change the email connected to it or merge it with your FREE account, as you requested.

    We hope this helps, and please let us know if you need further assistance.

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

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