Hello,
We apologize for the issue you are facing with your membership showing as free despite your recent payment. It sounds like there may be a problem with the email address associated with your Rank Math account. If the email you used to purchase the PRO plan differs from the one on your free account, this could cause the discrepancy.
To resolve this, please log into your Rank Math account and check if you can see your PRO subscription there. If not, you may need to contact our support team to merge both accounts or change the email connected to your PRO account. You can do this by opening a ticket through the Rank Math Support Forum.
In your ticket, please include the email address you used to purchase the PRO plan or a screenshot of the invoice you received. This will help our support team locate your account and assist you further.
Regarding the additional charge of $115, it could be related to a renewal or another subscription. Please provide details in your ticket so we can investigate this for you.
Thank you for raising this concern, and we appreciate your patience as we work to resolve it!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
We’ve already replied to your other ticket on this issue. Please refer to this ticket:
https://support.rankmath.com/ticket/subscription-not-showing-additional-charges/?view=all
We are closing this ticket to avoid duplicate replies.
Looking forward to helping you there.
