Hello,
We apologize for the issue you are facing with your Rank Math subscription and the unexpected charges. It sounds like there may have been a problem with your account or the transaction process.
To resolve the issue with your subscription not showing, please log into your Rank Math account and check if your subscription is listed there. If it is not visible, it’s possible that you may have upgraded using a different email address. In that case, we recommend contacting our support team to merge both accounts or change the email connected to your PRO account.
Regarding the additional charges, we suggest checking your payment history in your Rank Math Dashboard or the FastSpring Checkout page. If you see any discrepancies, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.
Thank you for bringing this concern to our attention, and we appreciate your patience as we work to resolve it for you!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
How to Cancel Your Rank Math Subscription » Rank Math
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please share the email address that you used to purchase the plugin or you can search and forward the receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Unfortunately, we can’t locate the transaction using the information you shared.
Can you please search and forward a receipt directly from FastSpring.com so we can locate said transactions?
The receipt should contain order reference like: RANKMATH24XXXX-XXXX-XXXXXX
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We really appreciate your patience. It appears you made the payment using an incorrect email ID b**********@g*******
We have moved the purchase to the correct account now – the same one you are using to open this ticket.
We have also refunded the Content AI purchase. That should reflect in your payment source in 5-7 Busienss days.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Now I see it in my account. THANK YOU so much! I apologize for the incorrect email. That was my fault. I’m sorry. Thank you again!
Hello,
We are glad to hear that this issue has been resolved. Thank you for letting us know. This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.
We appreciate your patience and cooperation throughout this process.
Thank you for choosing Rank Math.
