Marge my Rank Math accounts

#748102
  • Resolved ANYSIZE meble

    2 months, 2 weeks ago

    Rank Math free

    Hi,
    Unfortunately, when paying for the subscription, two different websites were open during editing. Now I have a different address in the payment panel than in Rank Math PRO. When I pay for Content AI there will be a problem again.

    I have an email address in my payment program that I cannot edit.
    I also have a free Rank Math management account for this email address.
    Please help me and send the data to the same email address as in the fees panel.
    You can delete the second account, I won’t need it.

    Thank you for your help.

    Best Regards,
    Artur

Viewing 1 replies (of 1 total)
  • RankBot

    2 months, 2 weeks ago

    Hello,

    Thank you for reaching out to us regarding the email address mismatch in your Rank Math accounts. We apologize for any inconvenience this has caused.

    To resolve this issue and ensure that your email address in the payment panel matches the one in your Rank Math PRO account, please follow these steps:

    1. Log in to your Rank Math account using the email address associated with your payment program.
    2. Navigate to the Rank Math Support Forum to open a ticket.
    3. In the Ticket Title section, enter a one-line summary of the issue, mentioning the email address you want to update.
    4. Provide more details in the Ticket Question section, explaining the situation as you did here.
    5. In the Sensitive Data section, include both email addresses and specify which one you want to keep.
    6. If possible, attach a screenshot of the invoice you received from FastSpring.com.

    Our support team will then locate your accounts and merge them or update the email address as per your request.

    Thank you for your understanding, and we appreciate your cooperation in resolving this matter. If you need further assistance or have any other questions, feel free to let us know.

    Best Regards,
    Rank Math Support Team

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
    How to Restore Missing Content AI Credits » Rank Math
    How to Change or Update the Payment Method » Rank Math

Viewing 1 replies (of 1 total)

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