Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
–Your IP is not a Proxy, or you are using any VPN or hosting service
If everything from the above is enabled and working, you can also try using a credit card instead.
You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.
Looking forward to helping you.
P.S. Please send a screencast as well if the issue persists. You can use a tool like Loom.
There is nothing wrong with my payment method. I sue it for everything. The only place where I’m a=having issues is with you guys. I can’t even check to make sure the CVV# is correct. Your platform is awful for this. I tried to delete it and can’t so I could add it again and I can’t even remove the old compromised card. You guys are going to have to step in here and do something. I have been trying to deal with this for weeks. What to do next????? There is nothing wrong with my card. Chuck
Hello,
It seems that you were able to make another purchase of the Business subscription to your account so the payment has gone through now.
Please note that this is controlled by our payment provider, FastSpring, so in the future, if you have any payment issues contacting their support directly is the fastest way of getting the exact answer as to why the payment method is failing on their system.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
