Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
We are not being able to see the sitemap (we are being redirected to the homepage) so there is some kind of issue.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello Joe,
Thanks a lot for your query and we are so sorry about the trouble this must have caused.
a. You had chosen a canonical URL that was missing a slash. I have removed that and now the sitemap is showing the homepage.
b. The permalinks needed to be flushed which I have done by clicking the save button at WP > Settings > Permalinks.
Now, the sitemap from Rank Math is working fine. Please check and if everything’s fine, please disable the
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
YES thank you it resolved the issue.. turns out another page I had canonical without “/” and it wasnt displayed in the sitemap. thanks
Hello Joe,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
