Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Could you please confirm if you’re using the latest version of Rank Math, and your other plugins?
If so, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Thank you, and we really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Thank you – wow, great system! Also, appreciate the temporary login hint – thought this was going to be harder.
I can confirm everything is up to date, and there is still a huge slow down in my “home” page when a Lottie is inserted and Rank Math is Activated. I’ve been de-activating Rank Math to make changes, re-activating later
Link added to Sensitive Data – thank you again for helping.
Hello,
Thank you for keeping in touch with us.
I tried adding lottie element on an elementor page (and uploaded the lottie json file as well) and my browser doesn’t seem to slow down.
Please see this video screencast:
https://i.rankmath.com/jpGQUM
https://i.rankmath.com/5tOwGd
Could you please provide a detailed steps on how to replicate the issue you are experiencing? Or, if it still seems I am missing something, sharing a screencast from your end would save us all the time in trying to replicate the issue.
Also, the conflict could be stemming from Premium Addons for Elementor as this is the plugin that provides a lottie element. Can you contact the support folks from this plugin and see if they have already encountered this issue before? See if they may be able to offer a fix.
We are looking forward to helping you with this one.
Hi and thank you. Your screencast clearly shows everything working smoothly. On my side, just scrolling up and down stutters/stops/goes, painfully slow doing anything and everything. It happens regardless whether I use the Lottie element from Premium Addons OR the one from Elementor.
The only way things worked smoothly for me was when I either deleted the Lottie OR de-activated Rank Math.
I have an i7 laptop with 16G so I wouldn’t even think it has to do with processor.
However, when I changed the Lottie Renderer to “Canvas” instead of “SVG”, everything works smoothly for me again. Tested with both Elementor Lottie element and Premium Addons Lottie element – both elements: using “SVG”=slowdown, “Canvas”=smooth.
Thank you for your time to help.
Hello,
Thank you for the update.
We are glad that this issue is already resolved.
If you have any other concerns, please don’t hesitate to contact us anytime by creating a new ticket to assist you further with anything else.
Thank you.
