Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.
It seems to be working fine on our end:
Assuming you are using the latest version of all the plugins and the theme (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
Only the site admin would know and your users won’t be affected by this troubleshooting.
Please try enabling only Rank Math, WooCommerce, and default theme. Let us know if the issue persists after following these steps.
I hope that helps. Thank you, and looking forward to your update.
Thank you for your answer.
I have just done the tests following your advice.
I tested with only Rank Math and Woocommerce enabled with the default theme, and I still have the same problem, I don’t have the possibility to choose the default category of the products.
The problem is maybe the version of wordpress (5.6.2) or woocommerce (4.8.0) ?
Thank you for the following up.
We might need to take a closer look at the settings. Could you please share the affected category? Please also edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
Thank you, and we really look forward to helping you.
I have updated the sensitive data as requested. Can you please check further?
Thank you in advance.
Thanks for getting back to us.
This issue is happening because under WordPress Dashboard > Rank Math > Titles & Meta > Products you have setup the “Primary Taxonomy” to “None”. If you want to use categories you need to switch that option back to “Categories”.
Hope this helps solve your issue.
Don’t hesitate to get in touch if you require any further assistance.
Thanks for your help, I just made the modification and everything works! I haven’t touched this setting since the installation of rank math.
But everything is ok 😉
Thanks for your help!
We are super happy that this issue is already resolved. If you have any other questions in the future, know that we are here to help you.
If you don’t mind us asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
The ticket ‘Lost primary category selector’ is closed to new replies.