Hello,
We apologize for the inconvenience you are facing with your Rank Math Pro subscription access on your new website. To resolve this issue, we recommend following these steps:
- Submit a Ticket: Please open a ticket on our support forum to get assistance from our team. Provide details about your lost access issue, including your domain (engelsholmevents.dk) and the payment date via FastSpring (March 23). Our support team will assist you in regaining access to your Rank Math Pro subscription.
If you encounter any difficulties or need further assistance, feel free to reply to this ticket, and a human agent from our support team will take over to help you promptly.
Best regards,
Rank Math Support Team
Sources:
How to Cancel Your Rank Math PRO Subscription » Rank Math
How to Change or Update the Payment Method » Rank Math
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Rank Math Refund Policy » Rank Math
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
I need further assistance
Hello,
Thank you for contacting support.
The website you shared is connected to the account we shared in the sensitive data section under the name Roar Amundsen.
Please let us know if you would like to merge the accounts under a single email address and tell us which one so we can do the needful.
Looking forward to hearing back from you.
Hi Miguel,
Thanks for your reply. Yes, please proceed with merging the accounts. I assume that both Roar and I will be admins on the account and that we can both use our email addresses to log in?
Best regards,
Pernille
Ah, sorry – I misunderstood. You can use p*******@b************. Can I then use the password from this account to log in?
Can you help me with this issue ?
Hello,
We can now see that the Rank Math PRO subscription is now available on this account:
Please try disconnecting and re-connecting Rank Math to see if that works for you.
You can disconnect your account by navigating to WordPress Dashboard > Rank Math > Dashboard > Help and then simply disconnect the account by clicking on Disconnect Account.
Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. In order to connect your correct account, click on Connect Now.
Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now.
Let us know how this goes. Also, let us know if you have further questions or concerns.
Thank you.
Hi Ike,
As you can read in the thread, we were unfortunately unable to retrieve a new password for our previous account connected to r***@e************ or p*******@b************.
We attempted to use the method you advised us to use, which granted us access to our subscription but did not provide the option to download Pro. I submitted an answer to your message, but due to the very long response time and the launch of our new website yesterday, we had to create a new subscription.
Regrettably, our previous subscription has just been renewed. I understand it’s not a large amount of money, but still… I hope you are willing to issue a refund for the amount paid.
Best regards,
Pernille
Hello,
As requested, we have initiated a refund on your requested transaction related to the renewal on the old account. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
Of course, we’re very sorry to see you go. If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.
We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
We would much appreciate any feedback you have to offer.
