Lost acces after acticate plugin

#4167
  • Hi,
    after activating and configuring the plugin I lost access to the site (both front-end and back-end). To be able to reactivate the access I had to restore the old .htaccess file. How can I solve this problem and reactivate the plugin?

    Best Regards
    Cristian

    • This topic was modified 1 year, 11 months ago by Cristian.
    • This topic was modified 1 year, 11 months ago by Cristian.
Viewing 9 replies - 1 through 9 (of 9 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Is there any particular error reported on the page when you try to access your website? Would you mind checking with your host whether there are some error reported on the server logs?

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    This is the error.
    error

    HI there,

    Thanks for the response.

    I have compared the entries in the “working” and “not working” section and they are the same. Did you recently add a new redirection to this file or through the redirections module in Rank Math?

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP and FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    I cancelled link, check the new one in the Sensitive Data section.

    • This reply was modified 1 year, 11 months ago by Cristian.
    • This reply was modified 1 year, 11 months ago by Cristian.
    • This reply was modified 1 year, 11 months ago by Cristian.

    Are you logged in?

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hi there,

    Thanks for the access.

    I have reactivated the Rank Math plugin but I cannot reproduce the 403 errors that you experienced earlier. Your website works normally on both the back end and front end. Would you mind checking again and letting me know if I am missing something?

    I am looking forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

The ticket ‘Lost acces after acticate plugin’ is closed to new replies.