Hello,
I’m sorry to hear about the data loss issue you experienced after updating the Rank Math plugin on your website. To address this problem, please follow these steps:
- Log in to your Rank Math account and ensure you are using the correct account that was previously connected to the plugin.
- Check if your Content AI credits are correctly displayed by visiting Rank Math > Account > Website or by going to this URL: https://rankmath.com/my-account/websites/
- If the credit count is correct but not reflecting on your website, disconnect and reconnect your Rank Math account by navigating to your WordPress admin area > Rank Math > Dashboard > Help. Then, refresh the credits count in Content AI to sync the updated credits from our server.
Following these steps should help resolve the issue with your data loss and ensure that your Content AI credits are correctly updated. If you encounter any further difficulties or need additional assistance, please feel free to let us know.
We appreciate your understanding and patience as we work to resolve this matter for you.
Sources:
Fatal Error Happening on Some Installations After 1.0.49 Update » Rank Math
How to Fix ‘Automatic Update is Unavailable for this Plugin’ Error in Rank Math » Rank Math
Why Rank Math Settings Are Not Getting Saved? » Rank Math
Hello,
Thank you for contacting us and sorry for any inconvenience that this issue might have caused.
We checked Rank Math’s updateMeta route on your live site and found that it is being block by your Wordfence Firewall:
In WordFence, you may need to ensure that the Rank Math routes are not getting blocked by the WordFence firewall:
/wp-json/rankmath/v1/updateMeta
Here’s a guide you can follow to whitelist the route:
https://rankmath.com/kb/whitelist-rank-math-in-wordfence/#whitelist-rank-math-in-wordfence
Once done, try saving again with Rank math.
Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
