Hello,
Thank you for contacting the support and we regret the inconvenience caused.
We checked and were able to locate your PRO subscription on that email address. However, the account with which you’ve posted this ticket is linked to the email address info@sue************ell.com.
This is the account to which, two of your websites are connected.
Please follow this guide to reconnect the websites to your PRO subscription account:
https://rankmath.com/kb/website-not-shown-in-account/
This should also trigger the updates.
If you want to get both your accounts merged, please let us know your preferred email address.
Looking forward to hearing back from you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
