Hello,
Thank you for contacting the support and we regret the inconvenience caused.
Can you please share the error log with us?
Having an error log will help us determine what is causing the issue on your website.
You can follow this guide to enable debugging in WordPress
https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.
We really look forward to helping you.
Hi,
Thanks for your prompt reply.
I did that but no errors are being logged
Hello,
Do you see any errors in the browser console with this feature enabled on your website?
You can access the browser console by following the steps here: https://balsamiq.com/support/faqs/browserconsole/
If you see any errors where you see Rank Math referenced please share those with us so we can advise further.
Looking forward to hearing back from you.
Hi,
No errors where Rank Math is mentioned
Hello,
If you disable our plugin and enable that feature from Litespeed does the website work correctly? It seems that this issue is independent of our plugin since there are no error logs from our plugin in the browser console.
Looking forward to hearing back from you.
Yes, when deactivated it works. Well, it only happens when the Rank Math plugin is active, with all other plugins it works fine.
So, clearly, they are conflicting with each other
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Maybe it has something to do with:
GB_chrome.js:1 GET https://www.google-analytics.com/analytics.js net::ERR_BLOCKED_BY_CLIEN
Can I remove the rank math google analytics code and just add it myself?
It worked before when I added manually
Rank Math is deactivated at this moment and LiteSpeed Page Optimization –> JS Settings –> Load JS Deferred is set to Delayed
Hello,
We can see the issue happening and it does seem like a conflict, but this can happen sometimes with these sorts of options as is mentioned in the plugin near the option.
Unfortunately, this setting is causing a conflict with the JavaScript files that are being loaded from our plugin and breaks some of the functionality of the website.
Don’t hesitate to get in touch if you have any other questions.
Never mind, I decided to go with another SEO plugin
Hello,
We respect your decision and we’re very sorry to see you go.
We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
We would much appreciate any feedback you have to offer, and please feel free to reach out to us again in case you need any other assistance.
Thank you.
