Hello,
Thanks for contacting us and we regret the inconvenience caused.
Could you please confirm if you’re using any page builder? If yes, then could you please let us know which one?
In the meantime, could you please test for a potential plugin-theme conflict and see if any plugin or the theme you’re using is causing a conflict? Please disable all the plugins (except Rank Math) and activate a default theme and see if the link counter works. We have a great tutorial to help you along the way: https://rankmath.com/kb/check-plugin-conflicts/
Looking forward to helping you.
Thanks.
I’m not using any page builder. I just have to deactivate for some reasons.
Now, I’ve activated it and the link counter is not working
Hello,
Thanks for your reply.
Could you please confirm whether you’ve tested for the plugin-theme conflict that I suggested to you in my previous reply? If yes, please let us know what was the outcome of it.
Looking forward to hearing from you.
Thanks.
Yes, I’ve tested for the plugin conflict, still won’t work
Hello,
Thank you for the follow-up.
Could you please provide the affected URL to further check this issue? Also, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Thank you, and we really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
