Hello,
Thank you for reaching out to us about the issue with your license renewal. We apologize for any inconvenience this may have caused.
To resolve this, please ensure that your payment method supports subscription-based payments and that international payments are turned on. Additionally, please check if you are using a prepaid card or if your IP is not a Proxy, VPN, or hosting service.
If everything from the above is enabled and working, you can also try using a credit card instead. You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.
If the issue persists, please send a screencast as well. You can use a tool like Loom to record and share the issue with us.
Looking forward to helping you further.
Sources:
How To Downgrade Your Rank Math PRO Subscription » Rank Math
Hello,
Thanks for contacting us and sorry for the inconvenience caused.
The renewal is an automated process. You don’t have to do it manually. FastSpring, our payment processor, automatically retries the charge 1, 3, and 5 days after a declined rebill/payment failed.
However, in your case, it’s possible that you have changed your payment method too late or for some reason renewal doesn’t work and the subscription has already expired or been canceled. You can purchase a new subscription from our site: https://rankmath.com/pricing
It will not affect your site’s SEO setup and all the settings and data will stay the same on your site.
Hope that helps. Let us know if you need any other assistance.
Hi Princess, the pricing link shared shows $41 monthly (with no yearly option).
I simply want the subscription I signed up for to renew, I pay $199 yearly for the agency.
Can you please fix this and bill my AMEX on file?
Hello,
Rank Math’s subscription and Content AI plans are Billed annually (exclusive of VAT).
Please login to your Rank Math account and visit our offer page to avail our Anniversary Blow out Sale: https://rankmath.com/offer/
Please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
– Your IP is not a Proxy, or you are using any VPN or hosting service
If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have.
Hi Pricess, no matter what I do… I cannot get it to show me the $199. It shows $499.
I paid $199 (and just want my previous subscription to continue properly)
Please help!!!
I had agency plan last time!
Hello,
We can see the Rank Math Business subscription added to the account you opened this ticket with:
Kindly confirm if this issue has been resolved.
Thanks.
Hi Ike,
I am now dealing with a related issue, I have a site connected “CHLI.org”
I have disconnected and reconnected, but it still shows “Free” plan, not the “business” plan:
Can you help me resolve this please
Hello,
The PRO version is built on top of the free version to keep the plugins robust and lightweight. You will need both of them to be installed and activated at the same time so the PRO version will work. Kindly go to https://rankmath.com/my-account/ and download, install, and activate the PRO version in addition to the Basic version if you have not done that.
We have a detailed article on how to upgrade your account to PRO on your WordPress website:
https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
You can also find more information on how Rank Math Free and PRO plugins work together on your website:
https://rankmath.com/kb/should-i-delete-free-plugin-after-upgrading/
Hope this helps and please don’t hesitate to let us know if you have any other questions.
Thanks.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
