Hello,
Thank you for reaching out to us. If you have any leftover settings or details that need to be addressed, please ensure to include them in the sensitive data section of your support ticket. Our support staff will review the information provided and assist you accordingly.
If you have any other questions or need further assistance, feel free to update the ticket with the necessary details.
We are here to help you with any Rank Math-related queries or concerns.
Kind regards.
Sources:
How To Effectively & Efficiently Get Support from Rank Math (Support Tickets) » Rank Math
Rank Math General Settings
Using Rank Math’s Local SEO Module » Rank Math
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math and sorry for the trouble this issue must have caused you.
You can rest assured that the information in the sensitive data is only available to you and our support staff. Having said that, we appreciate that you only share sensitive information in that section while other information can be shared in the thread of this ticket so that other members of the support team can follow up with the discussion.
Regarding the Analytics features, please note that the free version does not fetch any data from Google Analytics. You can only get the Google Search Console data in the free version.
However, it seems that you’re currently using the Rank Math PRO plugin, but the account you have used to open this ticket is the Rank Math free version.
Can you please share the email address which you used to purchase the plugin or you can search and forward the receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
More details have been added to the sensitive section.
Hello,
We can’t locate your website in our system but as we checked your website’s page source, we can confirm that it is using a PRO plugin.
If you have hired a developer before to create your website, they must have installed the Rank Math PRO, if so, please contact them and ask for the email address they used to purchase the PRO plan.
As for the Analytics issue, can you please confirm if you are referring to the tag or the tracking code? Please share some more details on which area of your website’s analytics isn’t working.
When you connect the Analytics using our plugin, please make sure that you are using the right Google account and the property.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Your Rank Math account isn’t connected. Please connect it in WP Dashboard > Rank Math SEO > Dashboard > Help. Once done, you will be able to see and disable the Install Analytics Code option in WP Dashboard > Rank Math SEO > General Settings > Analytics.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Information added to sensitive area.
Hello,
To get rid of the tracking tag, which is also a Free feature, you need to disable the PRO plugin, connect the website to any Rank Math account (it could be this one) and you’ll have access to the Analytics settings under WordPress Dashboard > Rank Math SEO > General Settings > Analytics.
From there you can remove the tracking code or completely disconnect the Analytics module after performing the actions above.
We cannot find any PRO subscriptions on our system associated with emails from that domain name and the website is not connected to any account so we can’t check the validity of the PRO subscription.
If you are able to find an email with a reference that starts with something like RANKMATH######-####-###### (the # being numbers) then please share that reference with us and we will be able to track this, otherwise without any other information such as the start date of the subscription, ID or any other identifiable information such as the name of the purchaser, last 4 digits of the credit card used or PayPal email account, it’s not possible to find this.
Don’t hesitate to get in touch if you have any other questions.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
You can see the features available to free and PRO subscribers in this article: https://rankmath.com/free-vs-pro/.
Even if you delete the PRO plugin, your settings/setup for it are safely stored in the database should you purchase a subscription in the future.
Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.
