Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
It seems like you purchased the plugin with some other email address, as the Schema builder is only available with Rank Math PRO.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Meanwhile, we’re unable to replicate the issue with the latest versions of the Rank Math plugins.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
I hope that helps.
Thank you.
Hi Reinelle,
i activate RM with my other account. Do you need credentials of it?
yes i am using the latest version
i perform with site health, without success.
because RM schema was not enable inside of my listing, so i beleive that can be a conflit with my plugin (recipes).
i will ask programmer to take a look and than i come back to yours.
thanks
Hello,
Can you please share the email address you used to purchase the PRO account so we can confirm the purchase?
Back to the issue, let us know how that goes. We are here to assist you.
In the meantime, please don’t hesitate to let us know if you need our assistance with anything else.
sure – f*****@n***********
we solve the situation re-creating the schema item.
Hello,
Thank you for the update.
We are glad that you have already managed to resolve this issue.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
