Latest version 1.0.24+ crashes web page

#5864
  • Resolved Sajan

    4 years, 11 months ago

    Rank Math free

    Hi,

    I’ve run a few tests and it seems changes made after 1.0.23 are crashing the browser for posts/pages using Divi.

    The page fails to load when editing old posts from version 1.0.23 when running divi and the classic editor.

    The web page ends up freezing and Chrome then issues a message saying it is unresponsive.

    I’ve rolled back to 1.0.23 which is working fine however the two updates after this are unstable.

    Creating new posts/pages seems to work fine oddly.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Todd

    4 years, 11 months ago

    Rank Math free

    Hi Sajan,

    We are so sorry about that.

    Have you tried the 1.0.24.1 version that rolled out a few hours after the 1.0.24 ?

    Are you facing the issue on that one as well?

    If that doesn’t work, we might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.
    https://support.rankmath.com

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Sajan

    4 years, 11 months ago

    Rank Math free

    Hi Todd,

    Yes it was affecting 1.0.24.1 too. I had to roll back to 1.0.23, in the end, to make it work again. I’ll look at creating a temporary login using that plugin you linked to.

    Michael Davis

    4 years, 11 months ago

    Rank Math pro

    Hi Sajan,

    Thanks for the follow up.

    We are looking forward to the access.

    RankBot

    4 years, 10 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Latest version 1.0.24+ crashes web page’ is closed to new replies.