Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.
If you cannot access your dashboard, please temporarily disable Rank Math by renaming the seo-by-rank-math folder in your root file directory /wp-content/plugins via a file manager or FTP.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), could you please confirm which version of PHP you are running by going to WP > Tools > Site Health > Info?
You can also visit this link for a pre-check list for Rank Math requirements:
https://rankmath.com/kb/requirements/
I hope that helps. Thank you, and looking forward to your update.
Hello,
I have access to my dashboard having renamed the plugin directory.
The is running on PHP v7.4
Hello,
Thank you for following up.
It seems like new tables are not getting created in the Database or some old plugin has left an incorrect entry. Could you please follow the steps in this link?
“https://rankmath.com/kb/fatal-error-after-1-0-49-update/
Please follow only the first 2 steps and clear your caches. The following steps mentioned in the article are for advanced users.
Here’s a video screencast:
https://i.rankmath.com/KStFug
Please clear all the cache, including the server, after following the above process. Then try renaming back the Rank math folder seo-by-rank-math and activate.
I hope that helps. Thank you, and looking forward to your update.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
