Latest Plugin Update freezes my site

  • Hello,

    the latest plugin update completely freezes the classic wordpress editor for one of my blog posts.

    I can’t edit anything, i can’t even scroll down in this menu. After disabling the plugin the post worked completely fine again.

    Interestingly enough this is just the case for one of over 40+ posts. all others work fine.

    please help me out

    • This topic was modified 3 months, 3 weeks ago by  Enzo Gorlomi.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Hi Enzo,

    We are so sorry to hear that.

    Can you please try and update to the new 1.0.24.1 version and see if the fixes the issue?

    If it doesn’t, please share a screenshot of any JS Console errors you might be seeing:

    Using Your Browser to Diagnose JavaScript Errors

    If that doesn’t work, we might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.

    Support

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    Temporary Login Without Password

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    WP Security Audit Log

    We really look forward to helping you.

    Hello,

    it is the version 1.0.24.1 that causes problem with my site.

    I would like to send you a screenshot of the console however I can’t even go into the console as the entire site freezes…

    • This reply was modified 3 months, 3 weeks ago by  Enzo Gorlomi.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Thanks a lot for your query and we are so sorry about the trouble this must have caused.

    We have identified the issue and are in the process of releasing an update for it.

    It will be ready very soon.

    We appreciate your patience in this matter.

    I am getting the same issue when I go to edit.

    Hi Kerri,

    Thanks for the patience.

    We have just released a new version that addresses this issue.
    Please update to Version 1.0.25.1 and clear your browser cache to fix this.

    We regret any inconvenience caused.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Latest Plugin Update freezes my site’ is closed to new replies.