Latest 1.0.63 Version Breaks Divi When Event Tickets Plugin Installed

#192412
  • Resolved Robert Staddon

    2 years, 11 months ago

    Rank Math business
    Content AI Expert

    Nice work on your Divi integration in 1.0.63!

    Unfortunately, when the popular Event Tickets plugin (https://wordpress.org/plugins/event-tickets/) is installed on a site, your plugin breaks Divi. In the Divi Builder, if you click the settings icon to replace any Divi image, the Media Library does not appear and instead you receive the follow JavaScript error in the console:

    Uncaught TypeError: this.activateMode is not a function
    at media-views.min.js?ver=5.7.1:2
    at r (lodash.min.js?ver=4.17.19:9)
    at Function.hf (lodash.min.js?ver=4.17.19:83)
    at n._createModes (media-views.min.js?ver=5.7.1:2)
    at n.initialize (media-views.min.js?ver=5.7.1:2)
    at n.initialize (media-views.min.js?ver=5.7.1:2)
    at n.initialize (media-views.min.js?ver=5.7.1:2)
    at n.initialize (media-library.js?ver=4.9.4:56)
    at n.h.View (backbone.min.js?ver=1.4.0:2)
    at n.constructor (wp-backbone.min.js?ver=5.7.1:2)`

    /wp-content/themes/Divi/core/admin/js/react-dom.production.min.js?ver=16.12.0

    (I also posted this bug report on the WordPress support forum at https://wordpress.org/support/topic/latest-1-0-63-breaks-divi-when-event-tickets-plugin-installed/#new-topic-0)

Viewing 10 replies - 1 through 10 (of 10 total)
  • Jeremy

    2 years, 11 months ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    We would like to further investigate this issue of yours.

    I noticed the directory file you shared where the error occurs points to the Divi theme as well. Could you please also share this error log with the Divi support and see if they may be able to share a fix for it?

    We might also need to take a closer look at your admin settings and further investigate the issue. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Robert Staddon

    2 years, 11 months ago

    Rank Math business
    Content AI Expert

    To reproduce the error:

    1. Install Rank Math 1.0.63 on a site with the latest versions of the Divi theme and the Event Tickets plugin
    2. Go to the Divi Builder and add an Image module
    3. Click the gear icon to set the image and the Media Library will not open. Check the browser Console to see the JavaScript error

    Here is a screenshot: https://ibb.co/kXk3dvJ

    Solution: roll back to Rank Math 1.0.62

    Robert Staddon

    2 years, 11 months ago

    Rank Math business
    Content AI Expert

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Jeremy

    2 years, 11 months ago

    Hello,

    Thank you for keeping in touch with us.

    I was able to replicate the issue on your website. I also tried deactivating the Events Tickets plugin and the issue goes away.

    Can you contact the folks from “Events Tickets” and see if they have already encountered this issue before? See if they may be able to offer a fix.

    With that said, I have escalated this ticket to our dev team for further checking.

    Looking forward to helping you with this one.

    Robert Staddon

    2 years, 11 months ago

    Rank Math business
    Content AI Expert

    I have opened support tickets with both Divi and Event Tickets. However, these two had no conflicts until Rank Math 1.0.63 was released so by all appearances this seems to be an issue caused by Rank Math.

    Uzair

    2 years, 11 months ago

    Hello,

    We have recently been made aware of the issue with the Events Calendar by the same developer. We suspect this issue is related and we are working on fixing the problem.

    Once we fix it, we will notify you.

    We would really appreciate your patience in the meantime.

    Thank you.

    Miguel

    2 years, 11 months ago

    Hello,

    Our dev team just pushed some changes to the plugin that will be included in the next core update. Having said that, I pushed the changes to your website and the issue is now fixed, so you don’t have to wait for the next release.

    If you have any other questions don’t hesitate to get in touch.

    Robert Staddon

    2 years, 11 months ago

    Rank Math business
    Content AI Expert

    You guys are the best! Thank you!

    Jeremy

    2 years, 11 months ago

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

    Rank Math

    2 years, 11 months ago

    Hello,

    Thank you for your patience.

    We have released an update that should fix the potential issue(s) you were facing.

    Please update to the latest versions of Rank Math & Rank Math PRO.

    Hope that helps. If there’s anything else we can help you with, please let us know. We are here to assist.

Viewing 10 replies - 1 through 10 (of 10 total)

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