Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
The new update contains some new account logic that requires that you sign in again to your Rank Math account. This is a one time process and will not be required in future updates.
In regards to the second issue, please note the Rank Math options are now available on the sidebar as shown here: https://i.rankmath.com/U44EB5
Looking forward to helping you. Thank you.
Thanks for the info, but it’s not relly good for clients sites without maintenance..
For your second point, i have seen for your decision to put it inside the sidebar but i think it’s not a good thing for ux reasons.
I know you have add a new hook to revert this but il will be appreciable to have the choice directly inside the settings page of the plugin instead of a hook !
Relly hope it will be !
I have disabled it, and currently when I turn it on, my site fails to load.
If that doesn’t work, we might need to take a closer look at the settings. Please WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
