keywords ref closed ticket 250389

#257032
  • I wonder if you can help me with this again please
    I’ve just noticed this issue is still happening as you can see from this screenshot https://we.tl/t-BEH9JaNFzy
    I tried re-opening the old ticket but I don’t think it worked but if it did, feel free to close this new ticket and respond to the old one as I have posted the same question there
    Thanks for your help and kind regards
    Andrew

Viewing 15 replies - 1 through 15 (of 25 total)
  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.

    Since that ticket was already closed, we can continue with this one. Could you please click the highlighted word “already used” in the error message?

    Upon doing so, it should bring you the post/page where you have used the same focus keyword.

    If the issue still persists after verifying that the keywords are unique within your site, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Thank you.

    Thank you for your help

    Can you give me the email address to set up your credentials with please ?

    Thanks

    Andrew

    Hello,

    You can use the email ID support@rankmath.com to create the temporary login.

    We’re looking forward to helping you.

    Thank you.

    Thanks
    Here are your login credentials:
    [Moved to Sensitive Data section]

    Thanks again and kind regards
    Andrew

    Hello,

    I checked and figured out that there was an entry for a post with the same keyword in your database:

    I removed the keyword from that entry to resolve the issue.

    Please check and confirm. Let us know if you need any other assistance.

    Thanks.

    Thanks Jaideep

    I’ll check this next time I do a listing

    Hoever, did you just delete the one duplication, because I am certina this isnt a result of individual duplication. I believe the whole database is duplicated. Maybe this could be a result of the export of the site from my previous theme to the current theme ?

    Kind regards

    Andrew

    Hello,

    It seems like some old posts that no longer exist on your site, still have entries in your database’s postmeta table. You can check and manually delete them from your database to avoid such issues in the future.

    Hope this helps. Let us know if you need any other assistance.

    Thanks.

    Hi Jaideep

    I have no experience editing databases and am really nervous about it, Is this something I could ask for your help with ?

    Kind regards

    Andrew

    Hello,

    You can use a plugin like https://wordpress.org/plugins/advanced-database-cleaner/ to clean your database of old and unwanted entries.

    Please make sure to take a backup of your site before the clean-up.

    Hope this helps. Let us know if you need any other assistance.

    Thanks.

    Blimey, thanks Jaideep, looks great and could be great for the performance of mysite as the database problably hasnt been cleaned in 6 years but I never even realised it was necessary or how to do it.

    A backup isnt a problem as my site is backed up everyday anyway however, if something is deleted that I need will I know about it straight away or could the effects show days / weeks later? This doesnt mention anything about duplicates either, will it remove the duplicates.

    Also does it actually delete unnecessary stuff or show me a list and give me the option to delete it ? Giving me the option might sound good but in reality it isn’t good because I would not be confident I know what is safe to delete and what isn’t ?

    Thanks again and kind regards

    Andrew

    Hello,

    It shows you a list of things that aren’t required and are still in your database. You can simply select them and remove them from your database. You can install the plugin and check what options it has to help you cleaning your database.

    Hope this clarifies your doubts. Let us know if you need any other assistance.

    Thanks Jaideep

    I cant say I’m not nervous, I’ll give it a go but I may need to take you up on your offer of further assistance.

    Kind regards

    Andrew

    Hello,

    The plugin should be able to resolve the issue with your database. If you need any other assistance related to Rank Math then feel free to get in touch.

    We are here to assist.

    Thanks.

    OK, thanks Jaideep

    Kind regards

    Andrew

    Hello,

    Glad that helped.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

Viewing 15 replies - 1 through 15 (of 25 total)

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