Hi,
Thanks a lot for your query and we are so sorry about the trouble this must have caused.
Do you mean the focus keyword gets removed from within the Rank Math SEO meta box?
You can login to the plugin from WordPress Dashboard > Rank Math > Dashboard > Help.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Yes, the keywords and meta description disappear.
Hi,
I checked the URL you shared in the sensitive data section and the meta description works fine.
We can’t check the focus keyword without having login access of your website.
Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi,
On that URL, you are using Visual Composer. You will need to enter a meta description manually because Rank Math cannot translate the Shortcodes from Visual Composer.
http://i.mythemeshop.com/YTTiB3
About the keywords, are you expecting to see the meta keywords in the page’s source code?
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
I enter everything manually. Meta and keywords and then they disappear without warning. Is Rank math struggling to retain data within the plugin? Is it incompatible with something that causes this repeated loss of data?
Hi there,
Thanks for the follow up.
This may also be a sign that there is a conflict with one of your installed plugins that is causing a saving issue on your meta descriptions.
Please perform the diagnostic steps outlined on this page to check for plugin / theme related conflicts: https://rankmath.com/kb/check-plugin-conflicts/
Let us know how this goes. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
