Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Please contact your web host and check if something is blocking the WordPress API REST. Please also ask them to check the Firewall Settings and whitelist the /wp-json/rankmath/v1/updateMeta route.
If you are using Cloudflare, please whitelist the route in Cloudflare as well:
https://rankmath.com/kb/meta-data-not-saving/#num-3-2-how-to-whitelist-rank-math-file-in-cloudflare
Here’s a link for more information:
https://rankmath.com/kb/meta-data-not-saving/#firewall
I hope that helps.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
