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Hello,

Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

Before we further debug the issue, please reconnect the Analytics account, to regenerate a new auth token from Google, by going to WordPress Dashboard > Rank Math > General Settings > Analytics and configure the Analytics settings:

Do ensure all permissions are allowed: https://rankmath.com/kb/connect-your-google-account/

Once reconnected, please follow this guide once again to manually fetch data from Google: https://rankmath.com/kb/delete-old-analytics-data/

If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

<span style=”text-decoration: underline;”>Please do take a complete backup of your website before sharing the information with us.</span>

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

Could you please check if your Scheduled actions/Cron jobs are working properly on your website? The CRON job is responsible for Rank Math’s auto fetching of data from Google.

You may also check it by installing WP Control plugin and see if the cron jobs are working or not. WP Control plugin can show this type of notice or a different one if the cron is not working:

If the cron jobs are not working, you may need to contact your web host and enable WP Cron Jobs on your website/server.

Let us know how that goes. Looking forward to helping you with this one.

Hello,

We might need to inspect your set up here so we can further provide proper advice. Please share your WordPress admin login as instructed in my previous reply so we can further check your issue.

Looking forward to helping you with this one.