Keyword updates not working on my site

#527809
  • Resolved Fabian

    2 years, 10 months ago

    Rank Math free

    Hello

    I have a problem that Ive been unable to fix on my site even after following all the troubleshoooting suggested by rankmath.

    When I want to update a keyword or the snippet on RM I click update and it comes back as it was before, so no changes are saved. I already checked firewall and all other plugins and the only thing I found is that Classic Editor seems to be having some issues related, but when I deactivate it, it sends me a bunch of other errors so I don’t know what else to do to make my Rank math to work whitouth changing every structure in my 700+ page site.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Rakibuzzaman Siam

    2 years, 10 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
    ​​​​
    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Looking forward to helping you.

    Thank you.

    Fabian

    2 years, 10 months ago

    Rank Math free

    ok, but one question.. Is my site at risk while you do this search? I don’t want to loose info or have it offline, please let me know and I ll share a login

    Jeremy

    2 years, 10 months ago

    Hello,

    We are not going to adjust any settings to your website so you don’t have to worry about your website getting offline or broken. We will also list all the actions we made to your website when troubleshooting.

    With that said, we still would like to request you take a full backup of your website and install the mentioned plugins here.

    Looking forward to helping you.

    RankBot

    2 years, 9 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Keyword updates not working on my site’ is closed to new replies.