Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
I have just tested it and it seems WordFence was blocking Rank Math for calling the API Rest using JS. I just set WordFence to allow it and everything is working fine. Could you check it?
Looking forward to helping you. Thank you.
I have updated the plugin on my sites, removed the focus keyword and added it again. The issue persists.
Hi Alberto,
I might have the same problem. What did you do to solve the problem?
Thanks!
Hello,
Thank you for contacting Rank Math today.
@Claudia Tavani I have attached a screencast where I edit the focus keyword, update and refresh the post and the keyword seems to be savedsuccessfully. Please check.
@Ruud Please confirm that ordfence is not blocking our rest API calls from going though. If your issue persists please create a new ticket and we will help.
Looking forward to helping you. Thank you.
I seem to be having another problem, and this occurs in several posts. Rankmath does not recognize the use of apostrophes in the content. So for example if my keyword is St. Mark’s Basilica, and I have it within the content and wherever it needs to be. Yet, according to Rankmath it is missing.
Hi Michael,
I looked further into Wordfence and found some blocking. After whitelisting it works fine!
Thanks for your effort!
Hello Claudia,
Thank you for contacting Rank Math today.
I can’t replicate this issue. Would you please let us know how to replicate this, or share a screencast so we can help you.
Looking forward to helping you. Thank you.
How can I send you screenshots?
It is VERY simple.
1) My keyword for a post is St. Mark’s Basilica.
2) The keyword has been placed wherever required. URL. Beginning of post. Within the post.
3) Rankmath insists that the keyword is not there.
This happens to any post where the keyword has a ‘ (an apostrophe or whatever you call that).
Hello,
I have just asked the dev team about it to check if it could be an issue. We will let you know soon.
Looking forward to help you.
Hello,
Looks like Rank Math is not detecting the keyword in content when the period (.) is used in the Focus Keyword. I have forwarded this issue to our Development team. They will further debug this issue and fix it in the upcoming update.
We seek your patience and understanding in this matter.
In the meantime, if you need any other assistance, please feel free to let us know. We are here to help.
Thank you.
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This reply was modified 3 years, 10 months ago by
Pratik.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
