Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Could you please inspect the affected post on the frontend using your browser’s developer tools and check if the keyword actually exists?
I would be happy to help in checking this if you can share the affected post URL on the sensitive data section.
Looking forward to helping you. Thank you.
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Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi,
I have been testing a bit more and I found strange behavior. I deleted the keyword and created it again and then it was found in headers and found 160 times. Then I refreshed the Edit post page and the keyword changed from ‘etxeondo’ to ‘Etxeondo’ and then it was not found in headers anymore. And total count for the keyword went from 160 to 60.
Questions: is it case sensitive? What is considered in total count (headers, text, image ALT, image title, image filename, hrefs URL, href name)?
Thank you
Hi again, sorry it was my mistake about capital E. I was not saving changes. However, I found that when the Edit post page is accessed or refreshed, the total count for the keyword is 60 and it is not found in headers. But when I switch to another keyword and select back “etxeondo” keyword, then it is refreshed with correct data (160 times and found in headers). So it seems it is behaving different when Edit post page is accessed or refreshed and when keyword is clicked.
I hope this information helps.
Thank you!
Hello,
Thank you for contacting Rank Math today.
This is expected behavior, the content analysis will calculate the score depending on the selected focus keyword. Clicking on the next keyword will calculate a different score.
Looking forward to helping you. Thank you.
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Hi Michael,
No, there is something wrong in this behavior. When you access the edit post page, the rank math section is showing the first keyword selected by default (main keyword marked with a star) and the statistics for this keyword. In my case, 60 times found and not found in headings (which are wrong). But if I select the second keyword and then the first one again, it shows different results for the main keyword. Now it shows 160 times and found in headings, which are the correct metrics. I checked this in different posts and it’s the same for all of them.
Can you check this please?
Thank you!
Hi,
If that doesn’t work, we might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Your security plugin is blocking all my attempts to access the login page. Could you please unblock the IP address on the sensitive data section?
Looking forward to helping you. Thank you.
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Hi,
I think I am not blocking your IP. Please find the IPs that I am currently blocking in HTACCESS in the sensitive data section.
BR
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We are still not able to access.
It seems like your security plugin or your web server is blocking our access:
We cannot check anything until we login.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
