Keep removing data

#340772
  • Resolved Mark Kemp

    2 years, 2 months ago

    Rank Math free

    Hi there, I’ve noticed this for many months now on one of my client sites.

    After ive entered the details into Rank Math and saved the page, the information is then removed! I’m worried this has happened across the entire site. I don’t have this issue with other sites, just this one.

    The information being deleted is the Focus Keyword, Meta description, and Social image.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Anas

    2 years, 2 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Please check if you are using a Firewall, as it may prevent saving the changes.

    If you are using a Firewall, please whitelist this route:
    /wp-json/rankmath/v1/updateMeta

    Whitelisting the route should fix the issue.

    You can check this link for more information:
    https://rankmath.com/kb/meta-data-not-saving/#firewall

    I hope this helps. Looking forward to helping you.

    Mark Kemp

    2 years, 2 months ago

    Rank Math free

    Thanks, I think that might have solved it. Yes, we have a firewall on the site.

    Anas

    2 years, 2 months ago

    Rank Math business

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Keep removing data’ is closed to new replies.