Just purchased PRO – Account doesn’t show upgrade – But shows paid invoice.

#320816
  • Resolved Arlen

    2 years, 4 months ago

    Rank Math pro
    Content AI Starter

    I just purchased pro and I see the invoice was successfully paid. But my account remains in the “Free” version state.

    Please advise asap.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Reinelle

    2 years, 4 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    I’ve checked your account, and it seems that it is already upgraded to the Rank Math PRO. You’ll also notice that the PRO badge is already showing on your account details.

    You can now download the Rank Math Business plugin from your account. Here’s a link for more information:
    https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

    I hope that helps.

    Thank you.

    Arlen

    2 years, 4 months ago

    Rank Math pro
    Content AI Starter

    I see it now. Thank you.

    Reinelle

    2 years, 4 months ago

    Hello,

    We are super happy that this issue is already resolved. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind us asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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