just paid for pro and have not receied an email

#386346
Viewing 3 replies - 1 through 3 (of 3 total)
  • Jeremy

    1 year, 12 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    It seems like you purchased the plan with some other email address as I noticed in your profile, you are still using the Free plan.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account and confirm the purchase?

    You can add a screenshot link using this tool in the sensitive data section
    Sensitive Data Section

    It is completely secure, and only our support staff has access to that section.

    Looking forward to helping you.

    Thank you.

    Nicolas Olano

    1 year, 11 months ago

    Rank Math pro
    Content AI Starter

    Hello:

    I never received a receipt from any account. I can cancel the current payment on the AMEX and pay for it again.

    Jaideep Asrani

    1 year, 11 months ago

    Hello,

    We were able to locate your order. You made a spelling mistake in the email and the subscription was purchased with n*****@n*************** instead of n******@n***************.

    We have merged the purchase into your account.

    Please check and let us know if you need any other assistance.

    Thanks.

    RankBot

    1 year, 10 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘just paid for pro and have not receied an email’ is closed to new replies.