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Hi, I’ve been a rank math customer for a couple years now. I Just bought credits to use the premium AI feature but now when I’m logging into my account, it still says I have a basic account. Can you please help?
teresaannmoon.com
t**********@g********
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Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Please head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your paid Rank Math account again.
If that doesn’t help you, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
The ticket ‘Just bought credits but Can’t Find Account’ is closed to new replies.