Hello,
Thank you for reaching out to us. We’re sorry to hear that you’re experiencing issues with accessing your Content AI credits after purchasing the Expert bundle.
As you might know, we recently released a revamped version of Content AI, and you might need to refresh the credits to start using Content AI. Please head over to your WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:
Once done, please go back to using Content AI, and it should work without any issues.
We hope this helps, and please don’t hesitate to let us know if you need further assistance.
Sources:
Content AI – Your Personal AI Assistant by Rank Math
Hello,
Thank you for your patience.
We’ve checked your account, and the Content AI credits are already applied.
Let us know if the issue persists after following the steps we have shared above.
Looking forward to helping you.
Hi Reinelle,
Can you tell me to what account or website the credits are applied to?
I didn’t use any credits and just looking for hours to try to connect my site to the credits…
I paid the expert bundle but can’t seem to make it connect.
Since it still doesn’t work, I disconnected my pro account and connected my website. Even then, when I follow these steps you mentioned, I can’t use any credits.
Hello,
The credits have already been applied to this account. If you don’t see the credits on your end, please make sure you are logging in to the correct account. The account you’re currently using to communicate with us is the one with the credits – you mentioned you also have a Rank Math PRO account. We can help merge the two accounts if you want, so you only have one.
Thank you for your patience and cooperation. We are excited to hear back from you.
Here’s some proof the credit’s won’t show up at my linked website.
This all costed me too much time.
I’d like to cancel the expert subscription and get a refund if that’s possible.
Thanks,
Nick
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
Of course, we’re very sorry to see you go. If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.
We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
We would much appreciate any feedback you have to offer.
