Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Would you please make sure you have added a logo image and telephone in Rank math > Titles & Meta > Local SEO?
If you have already added this, please modify the access. It seems to require setting a setup key or something of the sort while trying to login with the provided access, check the screenshot I have added in the sensitive section.
Looking forward to helping you. Thank you.
Hi Michael,
I’m sorry, I forgot to disable two factor authentication.
It’s now disabled.
I’m looking forward to your answer.
Kind regards,
Henk.
Hello,
Thank you for following up.
I’ve checked your site, and it seems like something is broken on your schema setup. I’ve already passed this issue to our dev team to investigate further.
Could you please also create a staging site and add the WordPress and FTP logins in the Sensitive Data section? This will help us to investigate and troubleshoot this issue faster and to avoid (in case) any downtime to your live site.
Thank you, and looking forward to your update.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I included the sensitive data of the staging area.
I’ll hope you’ll find the problem.
Thanks,
Henk
Hello,
Thank you for that additional information.
I’ve checked the staging site you have provided, and we can replicate the same issue, but it seems that the FTP logins are not working. Could you please check?
However, I’ve already informed our dev team to check this issue and will be back to you soon.
We really appreciate your patience on this matter.
Thank you, and looking forward to your update.
I checked the credentials with Filezilla, everything is working on my side.
Did you try SFTP? Using FTP generates an error.
Hello,
Thank you for the update.
Yes, you are correct. It’s working using SFTP. Our dev team will update you shortly regarding this issue.
Thank you, and looking forward to helping you again.
Hello,
I just want to let you know I manually insert the missing JSON code on the production environment. So if you test production, it will not generate the two errors.
The errors are still present in het staging environment.
Hello,
We are aware of this issue and this issue has been fixed internally. The next update of the plugin will contain a solution to this issue.
We would really appreciate a little more patience. We will notify you when the update is released.
Hello Uzair,
Great to hear that the issue is solved.
Hello,
Thank you for your update.
We will keep you posted once our update is already available. You can check this link as well for our update logs:
https://rankmath.com/changelog/
In the meantime, if you have any other concerns, please don’t hesitate to contact us anytime by creating a new ticket to assist you further with anything else.
Thank you.
Hello,
Appreciate your patience.
We have released a new update. You can check the changelog here:
https://rankmath.com/changelog/
Your issue should be fixed.
If not, please let us know so we can assist you further.
Thank you.
