JS error, conflict with Finale by XL Plugins

  • I’m getting the following error in the admin dashboard when trying to edit a countdown timer from XLPlugins:
    [Error] Failed to load resource: the server responded with a status of 404 () (jquery-ui-timepicker-addon.min.js, line 0) /wp-content/plugins/seo-by-rank-math/vendor/cmb2/cmb2/js/jquery-ui-timepicker-addon.min.js?ver=1.5.0

    That seems to break JS code execution and with that the setting pannel.

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  • Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

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