jacques-6178

#843132
  • Resolved Jacques

    1 year, 8 months ago

    Rank Math free

    Cant update extension in almost all of my website ANd i cant dowload the pro verison i paid for why?

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 8 months ago

    Hello,

    We apologize for the issues you are facing with updating the extension and downloading the PRO version of Rank Math.

    Updating the Extension

    If you are unable to update the extension on your websites, it could be due to a few reasons:

    1. Not Enough Storage Space: Ensure that your web server has enough storage capacity. If you encounter errors when uploading other files, this might be the issue.

    2. Account Connection: Make sure you are connected to the correct Rank Math account. If you have multiple accounts (free and PRO), you may need to disconnect and reconnect to the correct one. You can do this by navigating to Rank Math SEO → Dashboard → Help and clicking on Disconnect Account.

      disconnect account

    3. Version Control: Check if you have the latest version of Rank Math by going to WordPress Dashboard → Rank Math SEO → Status & Tools → Version Control. If not, update it from there.

      Check Rank Math version from Version Control

    Downloading the PRO Version

    To download the PRO version, please log into your Rank Math account and download it from your dashboard. If it is unavailable, you may have upgraded to PRO using a different email address. In that case, please reply to this ticket, and a human agent from our support team will assist you in merging accounts or changing the email connected to your PRO account.

    If you continue to experience issues, please let us know by replying to this ticket, and we will ensure a human agent assists you further.

    Thank you for raising this concern!

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
    How to Fix PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature » Rank Math
    Why Rank Math Settings Are Not Getting Saved? » Rank Math

    Princess

    1 year, 8 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We can see that your Rank Math Business Plan already expired last June 26, 2024 due to non-payment.

    We do not have any option to revert a subscription that has already expired. You will have to make a new purchase: https://rankmath.com/pricing/

    You can still use Content AI plan with the free version of Rank Math.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    RankBot

    1 year, 7 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘jacques-6178’ is closed to new replies.