j ai un souci

#704040
  • Resolved DIDIER TCHITDJIAN

    4 months, 1 week ago

    Rank Math free
    Content AI Creator

    Bonjour
    j’ai acheté des crédits AI avec un mauvais compte et j’ai du mal à connecter mes crédits sur wordpress
    le compte avec lequel j’ai acheté des crédits et : didier-6689
    et le compte qui est connecté a wordpress est didiertchitdjian
    comment faire pour supprimer didier-6689 et mettre les crédits sur l’autre compte didiertchitdjian
    merci pour votre aide
    cordialement

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    4 months, 1 week ago

    Hello,

    Thank you for reaching out to us. I’m sorry to hear about the issue you’re facing with your Content AI credits.

    To resolve this, we’ll need to merge both accounts or transfer your credits to the email connected to your WordPress account. Please include the invoice you received from FastSpring.com in the Sensitive Data section so that our support team can help you resolve this at the earliest.

    You can also follow the steps outlined in this knowledgebase article to restore the missing Content AI credits: How to Restore Missing Content AI Credits

    If you need further assistance, please don’t hesitate to let us know.

    Sources:
    How to Restore Missing Content AI Credits » Rank Math

    DIDIER TCHITDJIAN

    4 months, 1 week ago

    Rank Math free
    Content AI Creator

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Jeremy

    4 months, 1 week ago

    Hello,

    We have gone ahead and merged your account and kept the preferred username/email. Please check from your end if everything is in order.

    You may reconnect your Rank Math account to ensure that your Content AI credits are loaded to your website. To do that, navigate to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account.

    disconnect
    connect

    Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.

    RankBot

    3 months, 1 week ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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