Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.
I’ve checked your site, and it seems that you’re using Yoast for your SEO needs.
Let us know if you still encounter this issue using Rank Math to investigate further.
Thank you, and please don’t hesitate to contact us anytime if you need further assistance with anything else.
Thanks Reinelle!
When I installed RankMath yesterday, my Yoast plugin has been deactivated. If you are referring to the data from Builtwith, then the info is outdated.
Here is the screenshot:
<img
src=”https://ibb.co/PcQH4vN” alt=”RankMath” />
Sorry wrongly attached. Here is the link: https://ibb.co/PcQH4vN
Hello,
Thank you for the update, and sorry for the delay.
Yes, your website now is already using Rank Math. However, the issue still persists which seems to be coming from another review plugin. Could you please check if you have any other schema/review plugin which might be adding extra reviews to your products? You can temporarily disable it and see if the issue still persists.
Once done, you can check your link on Google’s Rich Results test to see the changes.
I hope that helps. Thank you, and looking forward to your update.
Hi I’m not too sure about whether it is due to another plugin because I don’t have any review plugin with aggregate rating schema markup function.
Appreciate if you could point out the specific error.
Thanks!
Hello,
Thank you for the update, and sorry for the delay.
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Thank you, and we really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
