Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the subscription with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Thank you.
Hi Prabhat,
Thanks for you reply.
It should be: w*****@w**************
With this I bought the subscription PRO.
wouterbosch.com is one website. The second (and last) I have is wouterbosch.nl.
And I found out that it is subscribed on the wouterbosch.nl for PRO (I see it on the free rankmath plugin), but I can’t update the pro rank math plugin.
So I really don’t know what I do wrong.
Kind regards,
Wouter
Hello,
The issue here is that you have 2 Rank Math accounts. One with which you posted this ticket and the other one with which you posted the last reply.
The one using which you posted this ticket is a Free Rank Math account and the last reply one is the PRO. Two of your websites are connected to the free account.
To update the PRO plugin, the website must be connected to the PRO account.
Please follow this guide to reconnect the websites with your PRO subscription account and see if that also triggers the updates: https://rankmath.com/kb/website-not-shown-in-account/
Also, if you wish to get both accounts merged, please let us know your preferred email address.
Looking forward to hearing back from you.
Thank you.
Thanks I will try and let you know.
Hello,
Sure, please take your time and feel free to reach out if you have any questions.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
