Hello,
Thank you for reaching out about the issue you are facing. It seems like you are encountering an error message that says, “Sorry, the request has failed. If the issue persists, please contact our Support for assistance.”
To better assist you with this problem, could you please provide more details about when and where this error occurs? Additionally, if possible, could you share a screenshot of the error message so we can have a clearer understanding of the issue?
If the problem persists, please reply to this ticket with the requested information, and one of our human agents will take over to assist you further.
We appreciate your patience and cooperation in resolving this matter.
Sources:
Troubleshooting Payment Issues at Rank Math » Rank Math
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Please ensure you have updated to the latest version of our plugins which are Rank Math PRO v3.0.55 and Rank Math Free v1.0.212.1 according to the Rank Math changelog https://rankmath.com/changelog,
Then follow the guide below to restore the credit on your website:
https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/
However, if the issue persists, please share a screenshot of the issue with us by using a tool like https://imgur.com/upload so that we can check the issue further for you.
Hope this helps, and please do not hesitate to let us know if you need our assistance with anything else.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
