Hello,
Thank you for contacting Rank Math today.
First ensure that you do not have any caching plugins that may cause the issue. If you do try disabling the first.
If that doesn’t help leave us your WP admin access in sensitive data field.
Looking forward to help you.
Good evening I gave you the access data, even by disabling the cache plugin the problem is not solved
Hello,
We do not see the sensitive data posted with your information. Can you try posting it again please?
Looking forward to help you.
first it does not make them save me, when they disappear, except now, they are now inserted
Hi,
It looks like the title is saving for your homepage in your Rank Math editor here: http://ovo.li/uploads/GaM296
Can you take a screenshot and show us how and where you are inserting an emoji?
Looking forward to help you.
when I try to insert an emoji by changing the snippet when I go to update the article it doesn’t save it
Hello,
I see the issue on your site but I couldn’t reproduce it on my setup.
Can you please run a conflict check on your website by following the instructions on this short tutorial?
Looking forward to helping you. Thank you.
could this be the cause of the problems? even turning off all the plugins I can’t save the emoji
Estensioni PHP
Il modulo opzionale, bcmath, non è installato, o è stato disabilitato.
Il modulo opzionale, exif, non è installato, o è stato disabilitato.
Il modulo opzionale, fileinfo, non è installato, o è stato disabilitato.
Il modulo opzionale, libsodium, non è installato, o è stato disabilitato.
Il modulo opzionale, imagick, non è installato, o è stato disabilitato.
Il modulo obbligatorio, mcrypt, non è installato, o è stato disabilitato.
Hello,
Can you please check with your host to enable these modules of PHP?
Looking forward to helping you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
Hi!
I have the same problem, when I tried to save a page with a emoji on the title, when the page reloads it disappears.
I have tried it in differtents websites with diferents themes and plugins, it doesn’t work.
Can you help me please?
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Could you please check if this problem only affects the backend by inspecting the page that you are editing on the frontend and check if the emojis are displayed?
Looking forward to helping you. Thank you.
​​​​​​​
I had inspected my page source and there is no emoji there :/
I had also cleaned my caché in the two pages.
Thanks in advance 🙂
If that doesn’t work, we might need to take a closer look at the settings. Please open a new ticket here and include your WP logins in the designated Sensitive Data section.
https://support.rankmath.com
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
