It breaks my site main page

  • Hi,

    I hope you can assist me. As I activate the plug in- I have already filled it out completely- it brakes the scheme of my main page, so I had to deactivate it. I wanted to send you a couple of screenshots where the problem is shown, but could not do so here.

    As you can see I have included the log in details. Please let me know if this can be solved in the short term.

    In appreciation of your support,

    Liz Gámez

    • This topic was modified 4 months, 1 week ago by  Lizgamez. Reason: corrected url
Viewing 10 replies - 1 through 10 (of 10 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    We would be happy to check this out for you. Unfortunately the access that you shared does not work. It also looks like there is a typo in your site URL.
    Please correct the credentials so that we can test this issue.
    We also suggest that you make use of an image hosting service such as https://snag.gy to share images.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Hello,
    I have updated the sensitive data as requested. Can you please check further?
    Thank you.

    Hi Lizgames,

    Thanks for the response.

    I am sorry that this access does not work too. Please test it on your end and let me know how this goes.

    Hi Michael,

    I have also checked I could access with those log in details; I have gone through
    problems in login and refreshed the browser.

    Please let me know if you could access to see what else I could to in regards to the access,

    I am sharing the images inside my own site in pages section
    Names of pages:
    Activated Rank Math
    Deactivated Rank Math

    In appreciation of your support,
    Liz Gámez

    Let me know if you could access

    By the way,
    Everytime I want to sign to Rank Math support, it does not recognize my details. So I have to reset the password.
    It might a problem of browsers?

    I am using chrome.

    Hello,

    Thank you for following up.

    I have been able to login successfully but I could not reproduce the broken functionality on your homepage when Rank Math is activated. I have attached a screenshot of how this looks on my end.
    Let me know if I am missing something.

    The account login issues to your account are quite unexpected. I would suggest that you check that you do not have a different account logged in to the same page.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Hi Michael,

    I am afraid I am going to erase the plug in. I used with WPBAKERY.

    Looking forward to newer versions of it.

    Thank you.

    HI there,

    I am sorry but we may not be on the same page, I did not detect any issues on your homepage or on the or on the structured data testing tool. Would you mind sharing some more info on what is not working so that we can help?

    I’m looking forward to your response.

    I am sorry you did not.I believe you did not see the images I included in the pages, right?

    No worries.

    All is well, thank you for letting me try your product the search console feature is awesome!

    Perhaps in the future I could use you again.

    Sincerely,

    Liz Gámez

    Hi there,

    Thanks for the clarification.

    Yes, the issue with image analysis in WPBakery will be addressed soon once the new API is released. I am happy that you will consider the use of our plugin in future.

Viewing 10 replies - 1 through 10 (of 10 total)

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