But it works for me. I posted a video for you. You can use the default login form option.
Hello,
The login page is not working for us. This is the error being logged in the browser console when clicking on the Login button:
Please get it fixed and let us know so we can assist you further.
Looking forward to helping you.
Now how can I test it to see if it is correct?
Because the staging site does not go to the Digits login page and has its own page.
Hello,
In that case, we will need access to the live site to investigate this further. Please share the WordPress & FTP details of the live site and make sure to take a complete backup.
Looking forward to helping you.
Hello,
You can reach out to your hosting provider to assist you with the FTP if you don’t have it handy.
We look forward to helping you.
Thanks.
Can you give me your IP so that I can put it in the allowed list and have access to ftp?
Because access is prohibited for overseas IPs and I can enter IP and allow access.
Hello,
Please try to whitelist or open access to the following countries India, Bangladesh, Nigeria, Portugal, and the Philippines so that we can investigate this issue further for you.
Our support team operates 24/7 across various time zones, and as such, our IP addresses could vary greatly and frequently due to shift changes.
This means that by the time a specific IP or country is whitelisted, the associated team member might no longer be on shift.
If you permit access from any of the countries above, whichever support representative is online at that moment can assist you in resolving your issue.
We look forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
