Issue with shop urls and redircets

#758665
  • Resolved alfabrygganab

    1 month, 4 weeks ago

    Rank Math free

    Hello,

    As pre pro-buyers we wonder how stable your polugin is. We are useing free version at this time and right now the shop urls and other urls from the former webpage have been redirected according to your plugin.

    But, we need to redo them. So I deleted the redirections in your plugin. And now all I have are just alot of 404s on the pages that are supposed to work and are those who we are supposed to redirect to?

    We tried this “Remove /category/ from category archive URLs. Varför göra detta?
    E.g. example.com/category/my-category/ becomes example.com/my-category” instance but that dident work with our flow. When we deactiveted it all urls are broken.

    I empty all cache in litespeed, your plugin and browsers. Still broken..

    What to do now?
    I think I need to delete some records in the database through php my admin. But what?

    Best regards Michael Sweden

Viewing 1 replies (of 1 total)
  • RankBot

    1 month, 4 weeks ago

    Hello,

    We apologize for the inconvenience you are facing with the redirections and URLs on your website after making changes using the Rank Math plugin.

    It seems like you have removed some redirections in the Rank Math plugin, and now you are experiencing 404 errors on the pages that should be working correctly. To address this issue, you can follow these steps:

    1. Check Redirections: Verify if there are any conflicting or incorrect redirections set up in the Rank Math plugin that might be causing the 404 errors.

    2. Revert Changes: If removing the “/category/” from category archive URLs caused issues, you can revert this change by reactivating the option in Rank Math settings.

    3. Database Cleanup: If needed, you can manually clean up any unwanted redirection records in the database using phpMyAdmin. However, we recommend caution when making direct changes to the database as it can have unintended consequences.

    If you need further assistance with resolving this issue, please assign this ticket to a human agent using the available buttons for more personalized support.

    Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue for you.

    Best regards.

    Sources:
    WordPress Permalink Structure & Changing Individual URLs » Rank Math
    Solving Redirection Issues Using Rank Math SEO Plugin » Rank Math
    How to Disable Custom Product Redirection in Rank Math » Rank Math

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    RankBot

    4 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Issue with shop urls and redircets’ is closed to new replies.